Tickstory

Hi Trendcatcher,

The best way forward is to compare the first trade in each of your back-tests to understand why there's a difference between the two periods. Visual mode and some debugging info is likely to be useful.

Hope this helps.

Thanks for the info, Payne. You're right - it might have been because it's an older version. Thanks also for renewing your subscription.

Kind regards.

Great to hear, Duongdoan!

Hi Trendcatcher, It depends on how you've coded your EA. In the MQL language, you can explicitly refer to the timeframe you would like to reference (eg. iMA("EURUSD", PERIOD_H1,...). If you are putting NULL in the timeframe parameter, then it means you are using the default time-frame that...

Hi Payne, You're welcome. Regarding the renewal link issue - that's odd. Could you please tell us which "renew" link you clicked? Is it in the one in the Help -> About box? Because the link contains sensitive information, we have sent you a private message to help you to renew your subscri...

Hi Payne, Thanks for providing the correct email address. We've resent your details to your t**1@gmail.com address. Your license is still valid. Please note though that your subscription has expired. If you wish to continue to receive technical support along with the latest version of Tickstory, you...

Hi Payne,

We couldn't find your license information based on the email you provided. Could you kindly provide us with your registered email so we can assist you further? Also, please ensure your subscription is active if you require priority assistance.

Thanks.

Hola juanjos505, Gracias por tu compra. Deberías haber recibido un correo electrónico con la clave de licencia y un enlace para descargar la versión registrada del software. Si no lo ves, revisa tu carpeta de correo no deseado. El primer paso es descargar la versión registrada del software desde el ...

Hi Duong Doan, Thanks for contacting us and for your recent purchase. We've noticed that you have used an iCloud email address for your purchase. Unfortunately Apple/iCloud services are dropping our emails without any reason. We have tried to resolve this with Apple to no avail. We would appreciate ...

Hi Ckchang, Yes, you can convert to a monthly subscription if you wish. Since you don't have auto-renewal activated, you can just let your current subscription lapse and after that, you can renew if by going to Help -> About in Tickstory and clicking the Renew link. Your subscription gives you acces...