Tickstory

I can Download data to the folder created in "My Documents" but cannot do an Export to the same folder (see attached screen shot). Can I get some help to know why this is happening? If I'm configured properly to be successful with downloading data, then why cant I also export without getting the export failure for path access denied? It doesnt make sense.

Rob

Hi Rmiller,

The "access denied" means that the file specification is incorrect and/or Tickstory does not have access to that directory.
When you exported your data, have you made sure that you specified a full path and filename such as:
Note the "{symbol}.csv" specifies the name file you wish to export. If you are exporting both EURUSD and GBPUSD, for example, Tickstory will expand the {Symbol} token and write two files called "EURUSD.csv" and "GBPUSD.csv".
More information on these tokens are explained in the user manual.

Hope this helps.

Many thanks for your support!!! Issue resolved ans was because I forgot to include "{symbol}.csv" in the path. This was causing the export failure and inability for Tickstory to write the file.

Thanks again,
Rob