Error pop up when launching tickstory (WMI ManagementException)

[Supreme1394]

Hello, I've just purchased and installed the Standard tickstory on windows 10. But the moment I launch it I get this error message below. Attempting to validate the license code also produces this error message, and validation fails. Bottom left is stuck at "Starting application - please wait" forever. Please help, thank you.

Code: Select all

Product name: Tickstory Lite
Product version: 1.9.7.15
Details: 
Not found 
   at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
   at System.Management.ManagementObject.Initialize(Boolean getObject)
   at System.Management.ManagementBaseObject.get_ClassName()
   at System.Management.ManagementClass.GetInstances(EnumerationOptions options)
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=z1gIy9CA_fEeVoMGrCYN_ySDzcuwpSRJ_XdJmeBA=(Exception #=z4rFOqy8=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zoOBzeebH9mWYigvAw4gNU$FM2xjh(Object #=z4rFOqy8=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=ztsFa_LojzVCqpi7b9ettD8E=(MethodBase #=z4rFOqy8=, Boolean #=zOl1KU68=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zcZ8zMbbc3tlokEc3m5mWWw4ijoXP(#=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10= #=z4rFOqy8=, #=q$J7yiOtOo23m9Ue0vt2BKi_a7vEi4XvlrT9IQBBmLGE= #=zOl1KU68=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=z0TGdMWDePv0GNQJPN7fY2T9My4XH()
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zQ028WXHGwpVu96oafhf$X0J7yCEF(Boolean #=z4rFOqy8=)
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=z1gIy9CA_fEeVoMGrCYN_ySDzcuwpSRJ_XdJmeBA=(Exception #=z4rFOqy8=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zoOBzeebH9mWYigvAw4gNU$FM2xjh(Object #=z4rFOqy8=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zxCljXyEfCPdLC7evWyuG65zRL5ed()
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zqFm9ZWwrN8e_14W_xaPMacQY94BLqxsJfqi4OTw=(Object #=z4rFOqy8=, UInt32 #=zOl1KU68=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zQ028WXHGwpVu96oafhf$X0J7yCEF(Boolean #=z4rFOqy8=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zR8j03jTXL4m2kEHlAmFpjJomZtBx6oaaXQMP00oLU6vR()
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=z1ZxB$lHkL7G5acgdkfSbP858M7Hz6hO1dAT0X_4YpeTk(Object[] #=z4rFOqy8=, Type[] #=zOl1KU68=, Type[] #=zwfYhhKQ=, Object[] #=zYGhy4yM=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zTxAfSPP6q2NrJyVSB1ZDGiXekCpS7qk0bEN0kk80VlXZ(Stream #=z4rFOqy8=, Int32 #=zOl1KU68=, Object[] #=zwfYhhKQ=, Type[] #=zYGhy4yM=, Type[] #=zS8Fcs7o=, Object[] #=z7GLPqSw=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zwCDOgGpjku7XC5PcjLAUOHo3b7Vg(Int32 #=z4rFOqy8=, Type[] #=zOl1KU68=, Type[] #=zwfYhhKQ=, Boolean #=zYGhy4yM=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zk3qoHA1nnj7rWHMwpw==(#=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10= #=z4rFOqy8=, #=q$J7yiOtOo23m9Ue0vt2BKi_a7vEi4XvlrT9IQBBmLGE= #=zOl1KU68=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=z0TGdMWDePv0GNQJPN7fY2T9My4XH()
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zQ028WXHGwpVu96oafhf$X0J7yCEF(Boolean #=z4rFOqy8=)
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=z1gIy9CA_fEeVoMGrCYN_ySDzcuwpSRJ_XdJmeBA=(Exception #=z4rFOqy8=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zoOBzeebH9mWYigvAw4gNU$FM2xjh(Object #=z4rFOqy8=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zxCljXyEfCPdLC7evWyuG65zRL5ed()
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zqFm9ZWwrN8e_14W_xaPMacQY94BLqxsJfqi4OTw=(Object #=z4rFOqy8=, UInt32 #=zOl1KU68=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zQ028WXHGwpVu96oafhf$X0J7yCEF(Boolean #=z4rFOqy8=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zR8j03jTXL4m2kEHlAmFpjJomZtBx6oaaXQMP00oLU6vR()
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=z1ZxB$lHkL7G5acgdkfSbP858M7Hz6hO1dAT0X_4YpeTk(Object[] #=z4rFOqy8=, Type[] #=zOl1KU68=, Type[] #=zwfYhhKQ=, Object[] #=zYGhy4yM=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zTxAfSPP6q2NrJyVSB1ZDGiXekCpS7qk0bEN0kk80VlXZ(Stream #=z4rFOqy8=, Int32 #=zOl1KU68=, Object[] #=zwfYhhKQ=, Type[] #=zYGhy4yM=, Type[] #=zS8Fcs7o=, Object[] #=z7GLPqSw=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zwCDOgGpjku7XC5PcjLAUOHo3b7Vg(Int32 #=z4rFOqy8=, Type[] #=zOl1KU68=, Type[] #=zwfYhhKQ=, Boolean #=zYGhy4yM=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zk3qoHA1nnj7rWHMwpw==(#=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10= #=z4rFOqy8=, #=q$J7yiOtOo23m9Ue0vt2BKi_a7vEi4XvlrT9IQBBmLGE= #=zOl1KU68=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=z0TGdMWDePv0GNQJPN7fY2T9My4XH()
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zQ028WXHGwpVu96oafhf$X0J7yCEF(Boolean #=z4rFOqy8=)
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=z1gIy9CA_fEeVoMGrCYN_ySDzcuwpSRJ_XdJmeBA=(Exception #=z4rFOqy8=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zoOBzeebH9mWYigvAw4gNU$FM2xjh(Object #=z4rFOqy8=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zxCljXyEfCPdLC7evWyuG65zRL5ed()
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zqFm9ZWwrN8e_14W_xaPMacQY94BLqxsJfqi4OTw=(Object #=z4rFOqy8=, UInt32 #=zOl1KU68=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zQ028WXHGwpVu96oafhf$X0J7yCEF(Boolean #=z4rFOqy8=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zR8j03jTXL4m2kEHlAmFpjJomZtBx6oaaXQMP00oLU6vR()
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=z1ZxB$lHkL7G5acgdkfSbP858M7Hz6hO1dAT0X_4YpeTk(Object[] #=z4rFOqy8=, Type[] #=zOl1KU68=, Type[] #=zwfYhhKQ=, Object[] #=zYGhy4yM=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zTxAfSPP6q2NrJyVSB1ZDGiXekCpS7qk0bEN0kk80VlXZ(Stream #=z4rFOqy8=, Int32 #=zOl1KU68=, Object[] #=zwfYhhKQ=, Type[] #=zYGhy4yM=, Type[] #=zS8Fcs7o=, Object[] #=z7GLPqSw=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zwCDOgGpjku7XC5PcjLAUOHo3b7Vg(Int32 #=z4rFOqy8=, Type[] #=zOl1KU68=, Type[] #=zwfYhhKQ=, Boolean #=zYGhy4yM=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zk3qoHA1nnj7rWHMwpw==(#=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10= #=z4rFOqy8=, #=q$J7yiOtOo23m9Ue0vt2BKi_a7vEi4XvlrT9IQBBmLGE= #=zOl1KU68=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=z0TGdMWDePv0GNQJPN7fY2T9My4XH()
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zQ028WXHGwpVu96oafhf$X0J7yCEF(Boolean #=z4rFOqy8=)
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=z1gIy9CA_fEeVoMGrCYN_ySDzcuwpSRJ_XdJmeBA=(Exception #=z4rFOqy8=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zoOBzeebH9mWYigvAw4gNU$FM2xjh(Object #=z4rFOqy8=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zxCljXyEfCPdLC7evWyuG65zRL5ed()
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zqFm9ZWwrN8e_14W_xaPMacQY94BLqxsJfqi4OTw=(Object #=z4rFOqy8=, UInt32 #=zOl1KU68=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zQ028WXHGwpVu96oafhf$X0J7yCEF(Boolean #=z4rFOqy8=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zR8j03jTXL4m2kEHlAmFpjJomZtBx6oaaXQMP00oLU6vR()
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=z1ZxB$lHkL7G5acgdkfSbP858M7Hz6hO1dAT0X_4YpeTk(Object[] #=z4rFOqy8=, Type[] #=zOl1KU68=, Type[] #=zwfYhhKQ=, Object[] #=zYGhy4yM=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zTxAfSPP6q2NrJyVSB1ZDGiXekCpS7qk0bEN0kk80VlXZ(Stream #=z4rFOqy8=, Int32 #=zOl1KU68=, Object[] #=zwfYhhKQ=, Type[] #=zYGhy4yM=, Type[] #=zS8Fcs7o=, Object[] #=z7GLPqSw=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zwCDOgGpjku7XC5PcjLAUOHo3b7Vg(Int32 #=z4rFOqy8=, Type[] #=zOl1KU68=, Type[] #=zwfYhhKQ=, Boolean #=zYGhy4yM=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zk3qoHA1nnj7rWHMwpw==(#=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10= #=z4rFOqy8=, #=q$J7yiOtOo23m9Ue0vt2BKi_a7vEi4XvlrT9IQBBmLGE= #=zOl1KU68=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=z0TGdMWDePv0GNQJPN7fY2T9My4XH()
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zQ028WXHGwpVu96oafhf$X0J7yCEF(Boolean #=z4rFOqy8=)
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=z1gIy9CA_fEeVoMGrCYN_ySDzcuwpSRJ_XdJmeBA=(Exception #=z4rFOqy8=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zoOBzeebH9mWYigvAw4gNU$FM2xjh(Object #=z4rFOqy8=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zxCljXyEfCPdLC7evWyuG65zRL5ed()
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zqFm9ZWwrN8e_14W_xaPMacQY94BLqxsJfqi4OTw=(Object #=z4rFOqy8=, UInt32 #=zOl1KU68=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zQ028WXHGwpVu96oafhf$X0J7yCEF(Boolean #=z4rFOqy8=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zR8j03jTXL4m2kEHlAmFpjJomZtBx6oaaXQMP00oLU6vR()
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=z1ZxB$lHkL7G5acgdkfSbP858M7Hz6hO1dAT0X_4YpeTk(Object[] #=z4rFOqy8=, Type[] #=zOl1KU68=, Type[] #=zwfYhhKQ=, Object[] #=zYGhy4yM=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zTxAfSPP6q2NrJyVSB1ZDGiXekCpS7qk0bEN0kk80VlXZ(Stream #=z4rFOqy8=, Int32 #=zOl1KU68=, Object[] #=zwfYhhKQ=, Type[] #=zYGhy4yM=, Type[] #=zS8Fcs7o=, Object[] #=z7GLPqSw=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zwCDOgGpjku7XC5PcjLAUOHo3b7Vg(Int32 #=z4rFOqy8=, Type[] #=zOl1KU68=, Type[] #=zwfYhhKQ=, Boolean #=zYGhy4yM=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zk3qoHA1nnj7rWHMwpw==(#=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10= #=z4rFOqy8=, #=q$J7yiOtOo23m9Ue0vt2BKi_a7vEi4XvlrT9IQBBmLGE= #=zOl1KU68=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=z0TGdMWDePv0GNQJPN7fY2T9My4XH()
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zQ028WXHGwpVu96oafhf$X0J7yCEF(Boolean #=z4rFOqy8=)
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=z1gIy9CA_fEeVoMGrCYN_ySDzcuwpSRJ_XdJmeBA=(Exception #=z4rFOqy8=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zoOBzeebH9mWYigvAw4gNU$FM2xjh(Object #=z4rFOqy8=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zxCljXyEfCPdLC7evWyuG65zRL5ed()
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zqFm9ZWwrN8e_14W_xaPMacQY94BLqxsJfqi4OTw=(Object #=z4rFOqy8=, UInt32 #=zOl1KU68=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zQ028WXHGwpVu96oafhf$X0J7yCEF(Boolean #=z4rFOqy8=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zR8j03jTXL4m2kEHlAmFpjJomZtBx6oaaXQMP00oLU6vR()
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=z1ZxB$lHkL7G5acgdkfSbP858M7Hz6hO1dAT0X_4YpeTk(Object[] #=z4rFOqy8=, Type[] #=zOl1KU68=, Type[] #=zwfYhhKQ=, Object[] #=zYGhy4yM=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zKUwVPKu6FHzjUJvQ8nKOUNlCcV8Ep1syHTe_83Y=(Stream #=z4rFOqy8=, String #=zOl1KU68=, Object[] #=zwfYhhKQ=, Type[] #=zYGhy4yM=, Type[] #=zS8Fcs7o=, Object[] #=z7GLPqSw=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=z7jnLrwSZ2sa3OnKk9S5Oecg=(Stream #=z4rFOqy8=, String #=zOl1KU68=, Object[] #=zwfYhhKQ=)
   at #=qp3EP1pyZgEP25rQIgLVPdWcEZMiktH5CMwLo9ALeE10=.#=zX$t_Rhg0Xt6QJN8jx8QmRtgTiWMn(Stream #=z4rFOqy8=, String #=zOl1KU68=, Object[] #=zwfYhhKQ=)
   at #=zmwcVjMF3ek5ZcDDRgxb8Etk=.#=zILbU$ah8GZCu(Object #=zSByhdDw=, EventArgs #=zVBH3rds=)
   at System.Windows.Forms.Form.OnLoad(EventArgs e)
   at System.Windows.Forms.Form.OnCreateControl()
   at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
   at System.Windows.Forms.Control.CreateControl()
   at System.Windows.Forms.Control.WmShowWindow(Message& m)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.Form.WmShowWindow(Message& m)
   at #=zmwcVjMF3ek5ZcDDRgxb8Etk=.WndProc(Message& #=z17HjU58=)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

[tickstory]

Hi Supreme1394,

Thanks for joining us! The error you are getting is likely caused by a missing or corrupted Windows component which is required by Tickstory. Could you please follow the steps described in this post and it should hopefully resolve the error.

Hope this helps.

[Supreme1394]

Hello, thanks for the reply. I have followed all the steps in the other thread but nothing worked, still same error message.

[tickstory]

Hi Supreme1394,

Could you please confirm you have applied all Windows updates on your machine (it looks like some are pending)? We are sure that this is related to a missing/corrupt configuration on your Windows PC and if the previously mentioned steps does not fix it, you will need to resolve why your WIndows Management Services are not working. In particular, the following two steps have resolved it for other users:

- In Windows->Control Panel->Services, make sure that the standard "Winmgmt" service is available and running.
- Start a Windows Administrator Command Prompt and do a sfc /scannow command.

Alternatively, would you have another Windows machine (either physical or virtual) you can try this on?

Thanks.

[Supreme1394]

Hello, I have fixed the problem and will outline how I did it to help anyone in the future. "Winmgmt" service was running, and sfc /scannow didn't show any problems. So I had to do a little deeper digging. It turns out some files in WMI were corrupted but didn't show up in the scan, how I found out was going to WMI Control in Computer Management under "Services and Applications" -> double clicking "WMI Control" and select "More Actions" -> Properties, it displays the following:-

Failed to initialize all required WMI classes.

Win32_Processor: WMI: Invalid class

Win32_WMISetting: WMI: Invalid class

Security information: Successful

Win32_OperatingSystem: WMI Invalid class

So I google it up and discovered I have to reset the WMI components.

Code: Select all

From command prompt navigate to C:\>windows\system32\wbem

regsvr32 /s %systemroot%\system32\scecli.dll

regsvr32 /s %systemroot%\system32\userenv.dll

regsvr32 cimwin32.dll

mofcomp cimwin32.mof

mofcomp cimwin32.mfl

mofcomp rsop.mof

mofcomp rsop.mfl

for /f %s in ('dir /b /s *.dll') do regsvr32 /s %s

for /f %s in ('dir /b *.mof') do mofcomp %s

for /f %s in ('dir /b *.mfl') do mofcomp %s

regsvr32 wmisvc.dll

wmiprvse /regserver

Take note while compiling some of the files, for instance "mofcomp cimwin32.mfl" it showed file missing error, so I had to google those individual files and copy paste them into System32\wbem before compiling it again. After restarting computer tickstory can now load without error. Thank you.

[tickstory]

Great news that you resolved it, Supreme1394! Thank you very much for taking the time to explain how you fixed the problem. I'm sure it will be invaluable to any others who may come across the issue.

Kind regards.