Subscription renewal failed :(

[LiunNK]

Good morning, today was the day of renewal of my annual PRO subscription but unfortunately I forgot.
You tried once for the payment but my card did not have all the credit requested by you.
Now I have recharged it and I would like to know from you how I can resolve this situation.
Can you try again for the payment, or did this happen I lost my annual renewal?
Sorry for my English, I hope I was clear enough
Thanks

[tickstory]

Hi LiunNK,

Not a problem. We've sent you an email to assist you further.

Thanks.

[LiunNK]

ok!! thank you